Responsible Gaming

Gamble for entertainment

Online casino games are based on chance, and there is no guaranteed way to win. A previous result does not influence the next result, and a losing session does not mean that a win is due. Systems, patterns and strategies cannot remove the inherent risk involved in gambling. Always play with the understanding that you may lose the money you choose to spend.

Only gamble with money that you can afford to lose after covering your normal living costs and financial commitments. Your gambling budget should come from discretionary income, not rent, mortgage payments, bills, loan repayments, essential savings or money intended for someone else. Never borrow money, sell possessions or use credit to continue playing.

• Decide how much time and money you can spend before you begin.
• Keep gambling separate from essential household spending.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Take regular breaks and make time for work, study, family, friends and other interests.
• Remember that gambling is not a way to earn an income or recover financial losses.
• Do not gamble to escape personal, financial or emotional problems.

It can be useful to record your deposits, wagers and losses so you have a clear view of your activity. Reviewing your account history may help you identify changes in your habits before they become difficult to manage. If gambling no longer feels enjoyable or controlled, stop playing and seek support.

Set a budget before you open a game, rather than deciding how much to spend during a session. Once your budget has been reached, stop playing. Do not treat a deposit or loss as money that must be recovered. Gambling outcomes are independent, and continuing to play does not improve your chances of recovering previous losses.

Recognising when gambling may be harmful

Gambling harm can develop gradually and may affect finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait for a serious crisis before asking for help. A concern is worth taking seriously if gambling feels difficult to control or is causing stress, secrecy or conflict.

• Spending more time or money gambling than you planned.
• Trying to win back losses by increasing your stakes or returning immediately after losing.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, deposits, losses or debts from people close to you.
• Borrowing money, using credit or selling items to fund gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Losing interest in activities that you previously enjoyed.
• Arguing with family or friends about your gambling.
• Feeling guilty, hopeless or distressed after playing.
• Gambling to escape problems, loneliness, anxiety or low mood.
• Continuing to gamble despite financial, personal or relationship consequences.

If any of these signs apply to you, stop playing and use the account controls available to you. Tell someone you trust what is happening and consider speaking with a qualified gambling support service or health professional in Australia. A support service can help you make a plan, understand your options and address financial or emotional concerns without judgement.

Support is also available for family members, friends and other people affected by someone else's gambling. You do not have to manage the situation alone. Setting clear boundaries around money, discussing concerns calmly and seeking independent advice may help protect your wellbeing and finances.

If gambling has contributed to immediate danger, severe distress or thoughts of self-harm, seek urgent help through appropriate emergency or crisis services in your location. Your safety is more important than your account, your balance or any gambling outcome.